Do you allow smoking on property? In the rooms?
No, we do not allow smoking in rooms or on property.
What is the best way to contact the hotel?
Phone: +44 (0)20 3908 8088
Reception desk: [email protected]
Reservations and groups: [email protected]
Meetings and Events: [email protected]
Do you have a loyalty program?
Yes, when you join our members club, you’ll have access to special rates.
How to I become a member?
Just sign up, et voilà! You’re all set.
I have a media or influencer request. Whom do I contact?
Please send any media requests to AKA COMMS: [email protected]
How do I get to the hotel?
The Hotel is located a short walk from Mansion House Tube Station. Forms of transportation are car, tube or bus.
What is the closest airport?
London Heathrow – 18 miles
London Gatwick – 27 miles
London City Airport – 7 miles
Do you have parking?
No, we don’t have parking. The closest public parking is the London Vintry Thames Exchange.
What is the closest public transportation?
Mansion House tube station: 1 minute
Cannon Street tube station: 4 minutes
Bank tube station: 7 minutes
Can I walk to places nearby?
Yes, lots of places are within walking distance including Borough Market, London Bridge, Tower of London and many restaurants.
Are pets allowed?
Vintry & Mercer welcomes all four-legged furry travelers up to 40lbs max per room.
Do you have a gym?
Yes, we do have a gym, open 24/7.
What are the check-in and check-out times?
Check in is at 2pm and checkout is at 12pm.
Is early check-in available?
Booked an early flight? We will do our very best to accommodate an early check-in, subject to availability, just let us know in advance. If this is not possible, we will gladly store your luggage safely and securely until your room is ready.
Is late check-out available?
Want to sleep in? We will do our very best to accommodate a late check-out, subject to availability, just let us know in advance. If this is not possible, we will gladly store your luggage safely and securely until you are ready to continue your journey.
What is your guarantee/deposit policy?
Reservations must be guaranteed by a major credit card when you book.
What is your cancellation policy?
Pay Now rates are non-refundable, full pre-paid and non-transferrable.
Pay Later rates require a cancellation notice 24 hours prior to date of arrival in order to avoid a penalty of one night’s stay. Unless otherwise noted on confirmation, please let us know if you have to cancel 24 hours before arrival to avoid penalty. In the event of a no-show, a one-night charge will apply.
Can I store my luggage before check-in or after check-out?
We will gladly store your luggage safely and securely until you are ready to continue your journey.
I have questions about my hotel bill. Whom do I contact?
Please contact the hotel directly at [email protected] or +44 (0)20 3908 8088
Do you have accessible rooms?
Yes, we have accessible rooms.
Do you have connecting rooms?
Yes, we have connecting rooms.
Is there housekeeping service daily?
Yes, there is a daily housekeeping service.
Do you have rooms with a balcony?
Some of the Deluxe and Deluxe Studio rooms have balconies providing outdoor space.
Do you have rooms with twin beds?
Yes, our Deluxe Rooms can be configured with twin beds.
Do you have rooms with bathtubs?
Yes, the Deluxe rooms, Deluxe Studios, Studo Suites and the Southwark Suite have bathtubs.
Do the rooms have safes? Are they large enough to accommodate a laptop?
Every room has a safe that is large enough to accommodate a laptop.
Are cribs/cots available for children? Do you provide extra beds?
Yes, please request this when making your reservation, and we will provide one, subject to availability.
Please note that cots are suitable for infants up to 1 year of age.
We can provide an extra single rollaway bed for Deluxe Rooms, Deluxe Studios, Studio Suites, and the Southwark Suite.
Please note that rollaway beds are suitable for children up to 12 years of age.
Do you have restaurants and bars?
Yes, we have a rooftop restaurant, The Mercer Roof Terrace, a speakeasy bar called DND, and a breakfast restaurant Vintry Kitchen.
Do you have in-room dining?
Yes, we have in-room dining.
Do you serve afternoon tea?
Yes, we serve two different afternoon teas on Saturdays and Sundays:
The Crown afternoon tea is served in The Mercer Roof Terrace.
The Magic of Afternoon Tea is served in the DND bar.
Do you have event and meeting spaces?
Yes, we have three meeting rooms. Two of them can be merged to create a large function room.
The Mercer Roof Terrace, the DND bar and the Vintry Kitchen are also available for exlusive hire.
How can I contact someone to discuss a meeting, event or group?
For meetings and events, you can contact our events team at [email protected] or +44 (0)20 3908 8106
For group enquiries, you can contact the reservation team at [email protected] or +44 (0)20 3908 8093
Do you offer group rates?
Yes, please contact the team at [email protected] to discuss rates