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Terms & Conditions

Guarantee Policy:
All reservations require a credit card to guarantee. No charge will be made at the point of reservation to the card unless used in conjunction with an advance purchase rate.

Arrival & Departure:
Check-in time from 14:00 hours
Check-out time by 12:00 hours

In order to avoid a one night cancellation charge a reservation must be cancelled by 2pm, London time, 24 hours prior to arrival, other Terms and Conditions may apply to promotional rates and require full non-refundable prepayment.

Child Policy:
We can provide cots and extra beds for children up to the age of 16 at no additional cost, in Deluxe rooms and above categories. Please note we can only install either a cot or an extra bed, not both.

Pet Policy:
Some pets are welcome in our Deluxe rooms, Deluxe Studios and Suites only; please inform the hotel at reservations stage. Pets are also welcome at Vintry Kitchen and Mercer Roof Terrace. Pets are not permitted in the public areas of the hotel.

Smoking Policy:
Smoking is permitted in a limited number of bedrooms. Please inform the hotel of your preference at the time of booking. Smoking is not permitted in any other area of the hotel in accordance with legislation that came into effect on 1st July 2007.